Shipping policy
Nature’s Sunshine (“we”, “us”, “our”) operates this website at https://naturessunshinex.online and provides products and services through our online store.
This Shipping Policy explains how we process and deliver your orders.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During peak seasons or promotional periods, processing times may be slightly longer.
Once your order has been processed, you will receive a confirmation email with tracking information.
2. Shipping Time
Estimated delivery times:
- United States: 5–8 business days
- International: 7–20 business days (varies by destination and customs)
Delivery times are estimates and not guaranteed.
3. Shipping Rates
Shipping costs are calculated at checkout.
We may offer:
- Free shipping promotions
- Standard shipping based on order weight and destination
4. Order Tracking
Once shipped, tracking information will be sent via email.
Tracking updates may take 24–72 hours to appear.
5. Shipping Delays
Delays may occur due to:
- Weather conditions
- Carrier delays
- Customs processing
- High order volume
We are not responsible for carrier-related delays.
6. Incorrect Address
Customers are responsible for providing accurate shipping information.
We are not responsible for orders shipped to incorrect addresses.
7. Lost or Stolen Packages
We are not responsible for packages marked as delivered by the carrier.
Please contact the carrier first for delivery issues.
8. Contact Us
📧 support@naturessunshinex.online
🌐 https://naturessunshinex.online
🏢 6041 W 36th Ave, Gary, IN 46408, United States